No feedback almost a month now
My phone was initially repaired by MTN (but its actually another company through another company through another company) and I got it back with an unresponsive screen and a battery that lasts two hours.
Then the last company in line called me and basically insulted me by saying that its my problem not theirs. Then MTN arranged to collect my phone again. It has now been a month give or take and I did not receive a loan phone and have not heard back from them after they collected my iPhone.
I have been paying an MTN account which I could not use. Unacceptable.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly advise if this was an insurance and also provide us with IMEI or claim reference so we can follow up.
We would like to offer you a 3 months subscription fees on the number ***. Total credit R613.16 x 3 exc vat.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly advise if this was an insurance and also provide us with IMEI or claim reference so we can follow up.
We would like to offer you a 3 months subscription fees on the number ***. Total credit R613.16 x 3 exc vat.
Our sincere apologies for frustration caused.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,