NN
Nicala N
1 reviews | Active since Feb 2015
13 Mar 2015, 11:33
No feedback AGAIN!
Follow up on previous report. I received an sms today requesting feedback now that my damaged/repaired handset has been returned to me. Interesting as I have not received any feedback wrt the repair and I have not received the phone back. Currently on hold with insurance department 23 minutes... I have been advised that my phone will be replaced with a second hand unit. Not acceptable!! Why do I pay for insurance if I am going to get a used handset back??? No manager or supervisor available to speak to me. No feedback received from my previous report on Hello Peter, as promised by Kagiso. Why do I have to throw a temper tantrum to get some attention here???? This is not acceptable service. I am a professional business woman and I cannot believe what a shambles MTN departments and processes are in. Shocking! If I knew all this I would have cancelled my contracts when I was still with Nashua Mobile. Now I'm stuck with a company that does not give a **** about me or my business and are clearly incapable of running a business. I guess its only the profits that matter. Disgusting. Holding now for 32 minutes....
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MTN South Africa's replyOfficial
18 Mar 2015, 16:35Hello Nicala,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter diretly to the management team within our Insurance Department to confirm exactly what is happening with the claim.
We've included the details of your post in order for them to know what your plight is at the moment.
We will touch base with you as soon as we get feedback and we've requested that you be contacted by our Insurance team too.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter diretly to the management team within our Insurance Department to confirm exactly what is happening with the claim.
We've included the details of your post in order for them to know what your plight is at the moment.
We will touch base with you as soon as we get feedback and we've requested that you be contacted by our Insurance team too.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 16:35
Official
Hello Nicala,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter diretly to the management team within our Insurance Department to confirm exactly what is happening with the claim.
We've included the details of your post in order for them to know what your plight is at the moment.
We will touch base with you as soon as we get feedback and we've requested that you be contacted by our Insurance team too.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter diretly to the management team within our Insurance Department to confirm exactly what is happening with the claim.
We've included the details of your post in order for them to know what your plight is at the moment.
We will touch base with you as soon as we get feedback and we've requested that you be contacted by our Insurance team too.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,