NO FEEDBACK AFTER REQUEST TO CANCEL

Good day, my contract expired on the 8th of November I was asked a few weeks prior to send a termination and request to migrate on the day the contract expires to Retentions, on the morning of the 9th November I submitted the request to terminate the contract and migrate numbers to prepaid, I am still waiting for them to get back to me however they are very fast to send me a bill. if this contract is not cancelled with imm effect I will not be held liable for any fees or amounts incurred as I have requested for it to be terminated.

I have tried the helpline to find out what the delay is however you hold forever and when trying after hours you are asked to send an email to retentions which NEVER responds.