No Feedback after Insurance Claim

Item: MTN South Africa
Rating: 2
Author: Graham F

Phone ****** - 19th December, 2015<br> Claim Submitted - 23rd December, 2015<br> 4th January, 2016 - MTN required proof of forcible entry into vehicle in form of approved repair invoice. <br> 7th January, 2016 - Scanned copy of Glazing invoice sent to Mr. Barthis at MTN<br> To date no acknowledgement of communications has been forthcoming.

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Replies (1)

MTN South Africa's replyOfficial

18 Jan 2016, 13:33

Hello GIFRASER,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that your Insurance claim has been approved and you need to pay the excess fee of R350.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply18 Jan 2016, 13:33

Official