SL
Steve L
1 reviews | Active since Dec 2014
31 Mar 2015, 15:00
No feedback after face to face meeting
I have been trying to find out why my night express data bundle has not been activated on any of my three data contracts. After about three months of using all avenues to complain, near end Feb, I at last got a face to face meeting with MTN staff at their head office. They agreed my night express wallet was not activated and would do so or tell me why it can't be activated. Since then nothing. No response to emails, no response to threats to go to small claims court, nothing, nada, niks. Seems MTN have perfected stone walling...
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Replies (1)MTN South Africa's replyOfficial
23 Apr 2015, 09:24Hello steve.langley,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that Billie will be in contact with you before close of business today. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that Billie will be in contact with you before close of business today. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Apr 2015, 09:24
Official
Hello steve.langley,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that Billie will be in contact with you before close of business today. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that Billie will be in contact with you before close of business today. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
