AB
Amanda B
1 reviews | Active since Dec 2009
20 Dec 2015, 11:40
No feedback after 6 days
I've logged a call with your call centre on 14 Dec. ***. No feedback received and everything on my balances is still unchanged.<br> <br> I've upgraded on 18 Nov, 30GB received only to find that on 14 Dec it has fallen away completely and 8 min of talking time added. <br> <br> I want the remaining 28GB returned to me immediately!<br> <br> What the hell has happened to MTNs service and why has no one rectified the problem?????
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MTN South Africa's replyOfficial
22 Dec 2015, 15:52Hello AmandaB,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have sent a request to our technical support to investigate on missing bundle and airtime issue.
We would like to assure you that we are actively working to improve our service levels.
Regarrds
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have sent a request to our technical support to investigate on missing bundle and airtime issue.
We would like to assure you that we are actively working to improve our service levels.
Regarrds
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply22 Dec 2015, 15:52
Official
Hello AmandaB,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have sent a request to our technical support to investigate on missing bundle and airtime issue.
We would like to assure you that we are actively working to improve our service levels.
Regarrds
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have sent a request to our technical support to investigate on missing bundle and airtime issue.
We would like to assure you that we are actively working to improve our service levels.
Regarrds
Nompumelelo
REQ:***
Best regards,