No Feedback after 48 hours

Good day<br> <br> I am very upset with MTN insurance and the insurance under writer, My phone was ****** as work, the next day I went to the police station got an affidavit and I black listed the phone. the phone was ****** on the 23/12/2015, I went to the Sun City Police station. I waited over an hour there then I drove to Waterfall mall in Rustenburg and that is an hours drive from were I am staying and working, went to the MTN shop in the mall. The lady that assist me was not very friendly and did not really look like she wanted to help me, she is doing me a favor. she processed the claim and told me it will take 48 hours to get an answer from the insurance to say if it was approved or declined. on Monday the the 28th I called them to follow up as i have not heard from them, I had to hold on for almost 2 hours before mtn claims department answered their phone, then they put me on hold to speak to the under writer Guardrisk Insurance Company Limited. when they came back to me there was still no decision, its been 2 weeks now and now they declined my claim, due a pre-paid sim that was in the phone at the time.