RM
Refiloe M
1 reviews | Active since Nov 2013
16 Mar 2015, 16:33
No feedback about repairs to phone
I'm not getting any positive feedback about my phone which went in for repairs in October already.
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 14:44Hello peloski,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. You can however contact the High Volume Repair Centre on *** for a full fault report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. You can however contact the High Volume Repair Centre on *** for a full fault report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Mar 2015, 14:44
Official
Hello peloski,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. You can however contact the High Volume Repair Centre on *** for a full fault report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the Job card number or the IMEI number for the handset in question for us to view the history of repairs and advice accordingly. You can however contact the High Volume Repair Centre on *** for a full fault report.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards,
Ayanda
REQ:***