NO feedback
<p>I cancelled my mtn contract with a months notice on 28 feb. During March i received phone calls from mtn offering me an upgrade. I informed them that the contract was cancelled. I called the mtn retention call centre on 27 March to confirm cancellation and i was informed that cancellation was processed on 28 feb and no further debit orders will be submitted. My account was debited on 1 April and i requested a refund. To date no feedback was received from Mtn</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that you have given notice of cancellation on the 28/02/2017 which took 30 days for the cancellation to be processed on the 30/03/2017 thats why the amount for the invoice dated 20/02/2017 was debited on the 30/03/2017 and the there is still remaining amount of R326.99 for the invoice dated 20/03/2017 which will be debited on the 30/04/2017
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that you have given notice of cancellation on the 28/02/2017 which took 30 days for the cancellation to be processed on the 30/03/2017 thats why the amount for the invoice dated 20/02/2017 was debited on the 30/03/2017 and the there is still remaining amount of R326.99 for the invoice dated 20/03/2017 which will be debited on the 30/04/2017
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Please advise why this was not communicated when cancelled?
Please advise why this was not communicated when cancelled?