1 reviews | Active since Jun 2011
NO FEEDBACK
<p>MTN have not yet refunded me for an amount of R1771.00 which was incorrectly debited from my account on 1/11/2016. i went onto prepaid on 3/10/2016 so there is absolteley no reason for this amount to have been debited - the responce i got was that i am billed in arrears???? What on earth are you talking about? how can i be loading airtime and data and still be billed???? Please refund me asap!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent ot our Retentions Division to assist in refunding amount mentioned . A call back will be done to advise process and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent ot our Retentions Division to assist in refunding amount mentioned . A call back will be done to advise process and complete request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,