AL
Ana L
1 reviews | Active since Mar 2009
14 Nov 2016, 12:41
No feedback
<p> </p> <p>Please can you assist with Request no. ********** & ********** as I`ve had no feedback from MTN –</p> <p>Request for credit for the 5 days when I could not make any outgoing calls.</p> <p> </p> <p>I had a problem shortly after I got my upgrade where for 5 days I could not make any outgoing calls.</p> <p>I went into the Edenvale store, made numerous calls and they just could`nt get it right on your</p> <p>side. Eventually I spoke to a Lance Watson who referred my issue to Oupa who finally resolved it</p> <p>by loading some stuff on the SIM.</p> <p> </p> <p>Please if you could investigate and come back to me as this matter is just dragging on forever.</p> <p> </p> <p> </p>
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Replies (3)
MTN South Africa's replyOfficial
18 Nov 2016, 12:37Good afternoon Ana
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am pleased note that the matter of going calls has also since been resolved. Kindly note that as per our telephone conversation i have escalated for a credit of R300.00 to be processed on your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply18 Nov 2016, 12:37
Official
Good afternoon Ana
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I am pleased note that the matter of going calls has also since been resolved. Kindly note that as per our telephone conversation i have escalated for a credit of R300.00 to be processed on your account.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
AL
Ana L's updateReviewer Update
18 Nov 2016, 12:53Thanks for resolving this issue.
AL
Ana L's update18 Nov 2016, 12:53
Reviewer Update
Thanks for resolving this issue.
AL
Ana L's updateReviewer Update
02 Dec 2016, 11:25Hi I did the upgrade for my daughters number last week Friday. Got the 50GB black Friday special but not the initial 30GB she was suppose to get. Waiting for past 2 days to get feedback from MTN.
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Ana L's update02 Dec 2016, 11:25
Reviewer Update
Hi I did the upgrade for my daughters number last week Friday. Got the 50GB black Friday special but not the initial 30GB she was suppose to get. Waiting for past 2 days to get feedback from MTN.