NO FEEDBACK??????

<p>I app**** for an additional contract last week monday. The consultant that assisted me is Kgosi working at the Joburg call centre. I asked for a Space Grey iPhone6s 16gb. So last week wednesday i received the handset. And like i assumed.... they delivered the WRONG handset. I spoke to Kgosi and he promised to call me back thursday morning at 9am sharp. Well.... i had to phone more than 7 times the thursday morning and by 11am he sent me a message. "Im in a meeting" eventually i spoke to him and he said he will address it immediately. I tried to call him numerous times after that and he refused to answer my calls. I then asked for his supervisor i believe his name is Ceniel (spelling might differ) well Celine offered to walk Hand in Hand with my query to get the correct device delivered. RAM couriers collected the phone Saturday. Ceniel said he would contact me and have it sorted by this week. They will deliver the correct device and he will make sure of it. Well.... ive spoken to NUMEROUS consultants since monday and they all say the same thing, "we can send an email to the whole supervisor team and cc Ceniel in for someone to contact you ASAP" HAHAHAHA well im still waiting. I even posted my complaint on the face book page to which mtn rep**** and asked for my details so that they can contact me. Thats how far they got... to ask for my details. Now after everything, the last consultant i spoke to today says "mam, it takes 21 days for them to correct a mistake" ***?????? So get this, if i dont pay MTN they cut my line within a couple of hours. But if they make a mistake you have to wait 21 days????? Thats not the worst part... after trying to get through to the sales consultants, i ended up going to east rand mall MTN. I first tried to call them like 50 times and they NEVER answer their phones at the store. So i went into the store and the lady says to me " ehhh mam, i cannot help you, they will have to cancel the contract first before i can help, you must contact the store tomorrow morning and ask us if the issue is resolved... ??? HOW THE FU(£ MUST I CALL THEM IF THEY DONT ANSWER THEIR PHONES??? And arent they supposed to call me to advise me that the problem is resolved??? If i dont get feedback and clarity tomorrow i will throw my mtn sim card in the trash and i REFUSE to pay my contract just like they REFUSE to assist me!!!!</p>