NO feedback
<p>Good day </p> <p> </p> <p>I recently posted that i was struggling for 3 months to have my mtn insurance cancelled. MTN then responded and confirmed that it has now been cancelled. However i responded again to the post after i received mtn reply as they did not confirm whether they will be refunding my 3 months insurance premuim that was deducted becuase they did not cancel my insurance as request. Once again MTN proves that they dont get back to clients. This is the reason i had to struggle for 3 months to cancel my insurance.</p>
Good Day Candy1985,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Candy1985,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for resolution. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,