aS
adri S
1 reviews | Active since Jun 2013
19 Apr 2016, 14:23
no feedback
I reported my phone with MTN Insurance almoat 2 qeeks ago bo phone call we will get your phone for repairs nothing. I faxed I emailed I phone they will get back to me I pay my insurance but it take for ever to get my phone repair / replaced ref ***. Please tell me when my phone will be collected and replaced
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MTN South Africa's replyOfficial
20 Apr 2016, 19:58Hello adriscriven,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
mike
REQ:***
MTN South Africa's reply20 Apr 2016, 19:58
Official
Hello adriscriven,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
mike
REQ:***