TM
THANDO M
1 reviews | Active since Nov 2010
13 Apr 2016, 13:57
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MTN did it again. I couldn't pay my bill last month as I had a little challenge. Only one month skip then smses after smses that I should pay as if I always skip. I called them and asked them for my settling amount as I want to close the account, they sent me an e-mail asking me why I want to cancel. I rep**** but till to date no response and my line is closed. I want to pay what is left and close it altogether.
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MTN South Africa's replyOfficial
14 Apr 2016, 13:34Hello Mathandos,
We sincerely apologize for any inconvenience caused and for the breakdown in service.
Kindly note the suspension is automatically done by our system when there is no payment received. If a payment arrangement was done, the suspension could have been avoided.
We have now requested the management team to assist with the early termination fee calculation and also requested that you be contacted directly with this information.
Regards
Tim
MTN Complaints Management Team
We sincerely apologize for any inconvenience caused and for the breakdown in service.
Kindly note the suspension is automatically done by our system when there is no payment received. If a payment arrangement was done, the suspension could have been avoided.
We have now requested the management team to assist with the early termination fee calculation and also requested that you be contacted directly with this information.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Apr 2016, 13:34
Official
Hello Mathandos,
We sincerely apologize for any inconvenience caused and for the breakdown in service.
Kindly note the suspension is automatically done by our system when there is no payment received. If a payment arrangement was done, the suspension could have been avoided.
We have now requested the management team to assist with the early termination fee calculation and also requested that you be contacted directly with this information.
Regards
Tim
MTN Complaints Management Team
We sincerely apologize for any inconvenience caused and for the breakdown in service.
Kindly note the suspension is automatically done by our system when there is no payment received. If a payment arrangement was done, the suspension could have been avoided.
We have now requested the management team to assist with the early termination fee calculation and also requested that you be contacted directly with this information.
Regards
Tim
MTN Complaints Management Team
Best regards,