1 reviews | Active since May 2011
NO FEEDBACK
I am still waiting for MTN to contact me regarding the contract***) on my account witch is NOT mine. They did identified and labelled it as ***** but they still billed my account for the monies been used by the other person.<br> Now I have asked MTN to inform me when they will refund me for the amounts that is going off on my account for this contract but they don't come back with any answer. I just want to know if they keep me responsible paying for someone else's account that is not right. I have asked them to suspend that account till after investigation that did not happened I receive a new statement showing that the person used R1400.01 witch is billed on my account.<br> I just want this to be settled - get my money back.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now contacted the ***** Analyst who assisted with getting the ********** add SIM card deactivated and requested the credit to be allocated to the account as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now contacted the ***** Analyst who assisted with getting the ********** add SIM card deactivated and requested the credit to be allocated to the account as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,