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See this below email and call me if you can assist?!<br> ---From: Phumlani Motsamai <br> Sent: 01 February 2016 10:28 AM<br> To: 'Nosipho Bolani [ MTN - Innovation Centre ]'; Noluvuyo Matwa [ MTN - Cape Town Century City ]<br> Subject: RE: customer call back<br> <br> HI Noluvuyo<br> <br> Are you going to call me back or WHAT?<br> <br> Phumlani Motsamai<br> Business, Key Account Manager<br> Tracker Connect Pty Ltd<br> Johannesburg<br> Office : +***0<br> Direct Line : +***1<br> Fax : +***0<br> Mobile : +***4<br> [Email Removed]<br> [URL Removed]<br> <br> <br> From: Nosipho Bolani [ MTN - Innovation Centre ] [Email Removed] <br> Sent: 27 January 2016 11:13 AM<br> To: Noluvuyo Matwa [ MTN - Cape Town Century City ]<br> Cc: Phumlani Motsamai<br> Subject: customer call back<br> <br> Hi,<br> <br> Sub request for call back in connection with *** on ***. <br> JAB not loaded. <br> <br> Kind Regards,<br> <br> Nosipho Bolani <br> <br> Consumer Post Paid Call Centre Agent<br> <br> <br> <br> <br> [Email Removed]<br> <br>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,