NO FEEDBACK

I went to the MTN shop c/o Nelson Mandela and 2nd Ave to inquire about the Blackberry Services that I paid from June 2014 (my upgrade) until my inquiry (I had my Samsung for about 16 months). I cannot remember the exact amout, I think it wa sabout R70 per month (70 X 16 = R1120??) The lady logged a call and give reference number ***. I cannot go to the shop every week to check up, I do have a job to do. Never heard a thing.<br> <br> On 14/01/2016 I asked for feedback and the call \could not be found\" - I could not get hold of the reference number then. However, I went back to Brain Nel to give him the reference number. According to him HO asked some info from m,e the client - never heard anything about it.<br> <br> He logged another call on 14/01/2016 and said that it will take about 2 weeks for feedback. It is now again 3 weeks later, NO RESPONSE. <br> <br> Is this the way you treat clients ????"