NO FEEDBACK

I received a response from MTN on the 27 Jan 2016 for my complaint regarding bad service on hello peter and i was advised that the matter has been escalated to management. I have not been contacted by anyone from Mtn to give me feedback or to sort out my problem.<br> <br> I thought of terminating the contract with Mtn BUT how can i go ahead and pay the early termination fees if I do not have the device in my possession. All I wanted was to get a new phone since my phone could not be repaired.<br> Is there anyone at Mtn who is willing to sort out my problem? or am I supposed to complain until i turn blue on my face. I am really disgusted by your company processess and the way I am being treated.