MA
Malika A
1 reviews | Active since May 2013
01 Dec 2015, 15:06
No FEEDBACK
I have been requesting a cancellation amount since 18th November on my Existing MTN Contract. <br> Each and every time i call i am told to email the customer care department or retentions yet i receive no feedback in response to my emails!<br> All i want is the cancellation amount and process i need to follow to ensure my contract gets cancelled and moved to prepaid. i will also be porting from MTN as i can not deal with this pathetic service from the service provider i've been so loyal to for many years. <br>
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 17:28Hello MalikaAB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Samsung SM-G900
Make of the handset model (Samsung SM-G900) price=R9786.82
R9786.82 divided by 24 months=R407.78
R407.78 x remaining months left of the 24 month contract
R407.82 x 4 months=R1631.28 +
Unbilled invoice for December month (not as yet finalized) R562.99 (estimated amount)
Estimated early termination fee (valid until 20th of December 2015.
R2194.27.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Once paid you need to call the 808 call center to send to them the proof of payment for cancellation.
The current balance for the November invoice for R 499.00 will be debited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Samsung SM-G900
Make of the handset model (Samsung SM-G900) price=R9786.82
R9786.82 divided by 24 months=R407.78
R407.78 x remaining months left of the 24 month contract
R407.82 x 4 months=R1631.28 +
Unbilled invoice for December month (not as yet finalized) R562.99 (estimated amount)
Estimated early termination fee (valid until 20th of December 2015.
R2194.27.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Once paid you need to call the 808 call center to send to them the proof of payment for cancellation.
The current balance for the November invoice for R 499.00 will be debited.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply07 Dec 2015, 17:28
Official
Hello MalikaAB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Samsung SM-G900
Make of the handset model (Samsung SM-G900) price=R9786.82
R9786.82 divided by 24 months=R407.78
R407.78 x remaining months left of the 24 month contract
R407.82 x 4 months=R1631.28 +
Unbilled invoice for December month (not as yet finalized) R562.99 (estimated amount)
Estimated early termination fee (valid until 20th of December 2015.
R2194.27.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Once paid you need to call the 808 call center to send to them the proof of payment for cancellation.
The current balance for the November invoice for R 499.00 will be debited.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Samsung SM-G900
Make of the handset model (Samsung SM-G900) price=R9786.82
R9786.82 divided by 24 months=R407.78
R407.78 x remaining months left of the 24 month contract
R407.82 x 4 months=R1631.28 +
Unbilled invoice for December month (not as yet finalized) R562.99 (estimated amount)
Estimated early termination fee (valid until 20th of December 2015.
R2194.27.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
Once paid you need to call the 808 call center to send to them the proof of payment for cancellation.
The current balance for the November invoice for R 499.00 will be debited.
Kind Regards,
Alice van der Merwe
***