SG
Savania G
1 reviews | Active since May 2011
30 Nov 2015, 21:05
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I had previously complained about my data bill - ***<br> I was contacted by someone at MTN who tried to assist me in resolving my billing issue. They were supposed to investigate why I hadn't been receiving my monthly statements by emails and then get back to me. However, more than a week has gone by and no one has got back to me. This is really disappointing and very frustrating as I am going to be billed extra again this month!! This could have been avoided if I was sent my monthly statements!!
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MTN South Africa's replyOfficial
02 Dec 2015, 15:37Hello s.g.,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged for the statements to be resent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged for the statements to be resent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2015, 15:37
Official
Hello s.g.,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged for the statements to be resent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged for the statements to be resent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,