lM
lushane M
1 reviews | Active since May 2013
29 Nov 2015, 11:47
No feedback
I app**** for a contract in store yesterday and was not immediately approved, I was told it will take between 2-24hours and i will get feedback today to pick up the phone if it is approved. I try calling the store now and no answer and no response from MTN vetting as well. What is going on? I specifically mentioned to Lucas the phone is required urgently!!! Is the store closed as well> When mean to be trading today!!!!
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MTN South Africa's replyOfficial
29 Nov 2015, 20:32Hello lushaneM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the store supervisory team for urgent resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the store supervisory team for urgent resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply29 Nov 2015, 20:32
Official
Hello lushaneM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the store supervisory team for urgent resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the store supervisory team for urgent resolution.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,