IW
Ingrid W
1 reviews | Active since Aug 2015
13 Nov 2015, 11:09
No feedback
I have submitted an insurance claim to MTN last month and I am not receiving feedback as requested per email. I have sent several emails and the automatic response email states that I should receive feedback within 48 hours, however, I haven't received feedback for two weeks now. I have attempted to contact the call centre to speak to an agent, but I don't have time to hold on for longer that 30 minutes each time I phone. <br> The automated options do not provide me with the feedback I require.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Nov 2015, 17:14Hello ingridwessels,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Nov 2015, 17:14
Official
Hello ingridwessels,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,