BW
Brandon W
1 reviews | Active since Jan 2012
12 Oct 2015, 11:17
no feedback
It has been 3 weeks since my phone was collected and the insurance gives no feedback its impossible to get hold of them i contacted the repair centre they are awaiting acceptance of cost xonfirmation. The insurance department does not know anything about what is going on. Ref nr
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Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 15:33Hello bra5ndy,
We are truly sorry for the inconvenience caused.
We've escalated the matter directly to the management team within our Insurance Department and requested them to check on the progress of the repair and for them to make contact with you confirming the progress as well as the cost.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've escalated the matter directly to the management team within our Insurance Department and requested them to check on the progress of the repair and for them to make contact with you confirming the progress as well as the cost.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Oct 2015, 15:33
Official
Hello bra5ndy,
We are truly sorry for the inconvenience caused.
We've escalated the matter directly to the management team within our Insurance Department and requested them to check on the progress of the repair and for them to make contact with you confirming the progress as well as the cost.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We've escalated the matter directly to the management team within our Insurance Department and requested them to check on the progress of the repair and for them to make contact with you confirming the progress as well as the cost.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,