CJ
Chantz J
1 reviews | Active since Sept 2015
25 Sept 2015, 13:03
No Feedback
I tried contacting MTN SP Customer service for days and went to a branch to get a different contact nr. I called the nr in JHB and could not get though to any of the consultants, meanwhile emailing them as well. A guy from a law firm calls me out of the blue and informs me that my arrears have no escalated to more than R 9500.00.<br> I have forwarded ALL correspondence to Customer service dept more than once and all I get is that the account is now with legal.<br> The number has been cancelled from the MTN network and I still get monthly bills.<br> Had someone from customer service contacted me when I tried to make contact this could have been prevented.<br>
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Replies (2)
MTN South Africa's replyOfficial
26 Sept 2015, 10:35Hello Chanzie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply26 Sept 2015, 10:35
Official
Hello Chanzie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
CJ
Chantz J's updateReviewer Update
29 Nov 2017, 20:12So now it Nov 2017 . a couple of months ago the law firm calls me and says that they have been trying to get hold of me but couldn't find me , REALLY???
My Transunion credit review states that as of 08/01/2015 this account with MTN is PAID UP, this after MTNs lack of communication with me , of which I have all the emails.
So by now the amount has escalated to R18K which I apparently owe Norton.
MTN sort out your stuff please and leave me out of it.
1, your service is pathetic
2. I am unemployed and there is no way I could ever afford to pay that amount.
CJ
Chantz J's update29 Nov 2017, 20:12
Reviewer Update
So now it Nov 2017 . a couple of months ago the law firm calls me and says that they have been trying to get hold of me but couldn't find me , REALLY???
My Transunion credit review states that as of 08/01/2015 this account with MTN is PAID UP, this after MTNs lack of communication with me , of which I have all the emails.
So by now the amount has escalated to R18K which I apparently owe Norton.
MTN sort out your stuff please and leave me out of it.
1, your service is pathetic
2. I am unemployed and there is no way I could ever afford to pay that amount.