LG
Leon G
1 reviews | Active since May 2009
19 Aug 2015, 07:39
No feedback
Dear MTN,<br> <br> I have been struggling for weeks now to obtain usage reports on a data contract. After visiting your offices in Fairland on 10 July I was promised the reports by Neo Moja. I have not received any feedback after sending several emails to Neo and your Customer Care email address. <br> <br> Neo eventually rep**** on the 30th of July to request the information the was provided on my initial visit. For your reference, please see reference numbers from [Email Removed] ***8,***1,***0,***6.<br> <br> Please advise how I can obtain the reports. <br> <br> Regards,<br> Leon
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Sept 2015, 12:12Hello leong,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query has been given the utmost urgency it deserves and it has been escalated to for urgent attention
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query has been given the utmost urgency it deserves and it has been escalated to for urgent attention
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Best regards,
MTN South Africa's reply09 Sept 2015, 12:12
Official
Hello leong,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query has been given the utmost urgency it deserves and it has been escalated to for urgent attention
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query has been given the utmost urgency it deserves and it has been escalated to for urgent attention
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Best regards,