DM
Dumile M
1 reviews | Active since Sept 2011
12 Aug 2015, 16:25
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I have lost my contract phone and it's insured with MTN, I dropped off my insurance claim form to one of their stores in Auckland Park on 15/07/2015 in order for them to send it to MTN insurance and on 03/08/2015 i followed it up and they acknowledged my email and they informed me that the turn around time is 5 days.<br> Five days have long passed and there's still no communication.<br> What's frustrating is that when you phone them you hold forever for a consultant.<br> Their service sucks i'm definately considering moving to another service provider.<br> Kindly investigate for me.
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MTN South Africa's replyOfficial
28 Aug 2015, 11:42Hello iwantgoodservice,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate the claim has been approved and your claim reference is 447657 you can visit your MTN Store to collect the new device. There is an access fee payable of R350.00.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate the claim has been approved and your claim reference is 447657 you can visit your MTN Store to collect the new device. There is an access fee payable of R350.00.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 11:42
Official
Hello iwantgoodservice,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate the claim has been approved and your claim reference is 447657 you can visit your MTN Store to collect the new device. There is an access fee payable of R350.00.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate the claim has been approved and your claim reference is 447657 you can visit your MTN Store to collect the new device. There is an access fee payable of R350.00.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Best regards,