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Logged call on the 16 july after months of running around :-<br> <br> Good day , I've received a faulty handset before the MTN strike and been advised that i could return because of so , I've been to the rosebank branch and they cant assist as its a mtn direct matter been advised by Gavvy at the branch , I've also called the call center from the branch and no one answers for 20mins +/- , because of the strike does that mean there is no service ? , <br> <br> Would like some help<br> <br> Regards<br> Prashan <br> <br> Got this feedback and still waiting for a call ??????<br> <br> Hello PrashanM,<br> <br> Thank you for bringing this to our attention. <br> <br> We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.<br> <br> Best regards<br> Mantoa<br> REQ:***<br>