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Good day <br> <br> When MTN Active was introduced I thought that this was the beginning of the end of terrible customer service <br> This is the second time that I logged a Query and simply dont even get a response after a week . The same happens when you send a mail , there is not even a auto reply <br> <br> MTN active query nr *** . I am not renewing my contracts with MTN , the new company have only assistance and both times my query was resolved without me even getting up from my chair .<br> <br> A response sometime this year would be appreaciated <br> <br> Thank you<br> Mrs Elmien De Jager<br> ***