NM
Nontsikelelo M
1 reviews | Active since Sept 2013
20 Jul 2015, 11:34
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I've been struggling with my claim with MTN, I wrote a report against them and their online consultant Amogelang said they'd get back to me for this ongoing issue. I'm utterly disappointed and disgusted by MTN's lack of fathom for this issue. My line has been since off, with no access to ATLEAST my sim card. <br> <br> Unhappy customer
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MTN South Africa's replyOfficial
23 Jul 2015, 09:46Hello Malindintsiki,
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Thank you
Regards
Michelle
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Thank you
Regards
Michelle
Best regards,
MTN South Africa's reply23 Jul 2015, 09:46
Official
Hello Malindintsiki,
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Thank you
Regards
Michelle
Please be assured that you are a valued MTN customer and that service lapses such as this are viewed in the most serious light.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Thank you
Regards
Michelle
Best regards,