nB
natanya B
1 reviews | Active since Jul 2015
11 Jul 2015, 10:23
No Feedback
Extra money was deducted from my account. I tried phoning the call centre and the Mall@reds branch to query this for 3 days without any answer. I went to the branch at Mall@reds on Sunday 5 July. Yolande filled out a query form and promised to send me an email the same day as proof. By Tuesday I still didn't receive a mail. I had to go into the store again as they simply dont answer their phones. Ashley looked for the query form but there was no trace of it. In other words no query was logged. She then filled in another form. I was told she will send me an sms in 2 days to keep me updated. I still haven't received any feedback from them. And needless to say there is no answer.
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MTN South Africa's replyOfficial
27 Jul 2015, 13:45Hello NatanyaBrits,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the amount of R1 645.07 that was debited on the 1 July was for the two invoices dated the 20 May 2015. Your number ending in 657 exceeded the 2G monthly allocation and was billed R675.06 + VAT for usage out of bundle. Kindly note that the out of bundle rate is R0.99 per MB.
Regarding the query that was logged at the Mall@reds, this will be allocated to the management team for urgent attention. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the amount of R1 645.07 that was debited on the 1 July was for the two invoices dated the 20 May 2015. Your number ending in 657 exceeded the 2G monthly allocation and was billed R675.06 + VAT for usage out of bundle. Kindly note that the out of bundle rate is R0.99 per MB.
Regarding the query that was logged at the Mall@reds, this will be allocated to the management team for urgent attention. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply27 Jul 2015, 13:45
Official
Hello NatanyaBrits,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the amount of R1 645.07 that was debited on the 1 July was for the two invoices dated the 20 May 2015. Your number ending in 657 exceeded the 2G monthly allocation and was billed R675.06 + VAT for usage out of bundle. Kindly note that the out of bundle rate is R0.99 per MB.
Regarding the query that was logged at the Mall@reds, this will be allocated to the management team for urgent attention. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the amount of R1 645.07 that was debited on the 1 July was for the two invoices dated the 20 May 2015. Your number ending in 657 exceeded the 2G monthly allocation and was billed R675.06 + VAT for usage out of bundle. Kindly note that the out of bundle rate is R0.99 per MB.
Regarding the query that was logged at the Mall@reds, this will be allocated to the management team for urgent attention. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,