TA
Tayyiba A
1 reviews | Active since Mar 2012
02 Jul 2015, 11:39
NO FEEDBACK
I had a complaint, mtn responded with a generic response, i responded to that response and 13 days later- nothing. it is a pity my contract only expires next year because this service is heart-attack-inducing
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 15:55Hello tayyiba,
Our records show that your airtime was depleted due to data usage. Kindly note that your handset can also generate charges automatic updates and background data applications. To ensure that you do not incur further charges, ensure that you close all internet pages you are not using. You may also disable the Mobile Data function to save data and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Farhaana
REQ:***
Our records show that your airtime was depleted due to data usage. Kindly note that your handset can also generate charges automatic updates and background data applications. To ensure that you do not incur further charges, ensure that you close all internet pages you are not using. You may also disable the Mobile Data function to save data and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 15:55
Official
Hello tayyiba,
Our records show that your airtime was depleted due to data usage. Kindly note that your handset can also generate charges automatic updates and background data applications. To ensure that you do not incur further charges, ensure that you close all internet pages you are not using. You may also disable the Mobile Data function to save data and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Farhaana
REQ:***
Our records show that your airtime was depleted due to data usage. Kindly note that your handset can also generate charges automatic updates and background data applications. To ensure that you do not incur further charges, ensure that you close all internet pages you are not using. You may also disable the Mobile Data function to save data and airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Farhaana
REQ:***
Best regards,