EVDW
Elaine Van Der Westhuizen
1 reviews | Active since Dec 2011
18 Jun 2015, 15:25
NO FEEDBACK
I had two queries in May on my MTN account which I have reported and received reference numbers for. I was told my request should not take longer than 4 working days, it is now the 18/06/2015 already and have not received any feedback.<br> The Mtn number 808 also not working how and where can I get feedback as this is very urgent.
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MTN South Africa's replyOfficial
22 Jun 2015, 11:32Hello Van Rensburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck, however we did leave a message with a contact number.
According to our records, the query regarding the usage limit was closed as the credit of R2 190.76 was processed to your account on the 11 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck, however we did leave a message with a contact number.
According to our records, the query regarding the usage limit was closed as the credit of R2 190.76 was processed to your account on the 11 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 11:32
Official
Hello Van Rensburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck, however we did leave a message with a contact number.
According to our records, the query regarding the usage limit was closed as the credit of R2 190.76 was processed to your account on the 11 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck, however we did leave a message with a contact number.
According to our records, the query regarding the usage limit was closed as the credit of R2 190.76 was processed to your account on the 11 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,