UD
Ursula D

1 reviews | Active since May 2015

02 Jun 2015, 10:55

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Good day <br> <br> My mtn account no A ***<br> <br> Please can you urgently assist as I don't have any luck with you numbers? <br> I have been paying my mtn account as per arrangement, I contacted the lawyers and they told me that the account was closed on the 25/05/2014 and MTN took the account back . <br> <br> Please could you let me know what my outstanding amount <br> My first payment was on the 2012-01-20 according to my records the outstanding amount was R 15082.01<br> <br> I have been paying for 41 months R500-00 and it adds up to R 20 500.00. <br> <br> I do not know what the interest is, so please could you urgently come back to me regarding the payment????<br> <br> If my account was settled please could you refund my money back to me???<br> <br> Your urgent assistants would be appreciated. <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2015, 10:27
Official
Hello Ur5ul@,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.

Kindly note due to the industrial action we are facing there will be a delay response on our responses.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
REQ:***

Best regards,