BC
Bianca C
1 reviews | Active since May 2015
24 May 2015, 09:59
No feedback
I am currently still awaiting response to whether my contract is going to be cancelled as requested,<br> <br> I phoned customer care on 01 April (*** - Sydwell, at 15:30) only to be told that they cannot help me until 29th of April,<br> I tried phoning on 29 April, with the call not going through and line being engaged. I then proceeded to go to an MTN store - Karaglen, whom said i need to process my cancellation online via Email to [Email Removed] i sent an Email on the 5th of May and again forwarding with more info on the 8th of May, i am still awaiting feedback and fear i will be paying another month of a contract that should be ended.<br> <br> B Channing<br> <br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Jun 2015, 09:47Hello B.Channing,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advised that your contract cell phone number *** has been cancelled and migrated to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advised that your contract cell phone number *** has been cancelled and migrated to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2015, 09:47
Official
Hello B.Channing,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advised that your contract cell phone number *** has been cancelled and migrated to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please be advised that your contract cell phone number *** has been cancelled and migrated to prepaid as per your request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Zelephi
REQ:***
Best regards,
