1 reviews | Active since Aug 2013
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My account with MTN - A***<br> <br> I have sent a query on the 15/04/2015, that my account bill is very high and i have a credit limit of R 1000.00, I haven't received any call or communication regarding my initial query. This month same problem and i have sent e-mails and no feedback.<br> <br> It is the 13/05/2015, it has been 28 Days - No communication, feedback, reply - nothing and my phone is disconnected as well.<br> <br> My account is suspended, no reason just suspend it and cancel my debit order and i get all these sms and no communication from MTN.<br> <br> Can someone , PLEASE RESPOND and let me know what is going on.<br> <br> I am the CUSTOMER can i have the service that you need to provide.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your billing query is still under investigation, receiving urgent attention with our billing department who will revert to you with feedback and a way forward.Our records indicate that your account has been suspended due to the outstanding balance of R 5,452.24 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your billing query is still under investigation, receiving urgent attention with our billing department who will revert to you with feedback and a way forward.Our records indicate that your account has been suspended due to the outstanding balance of R 5,452.24 .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Best regards,