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Subject: Urgent Escalation – Warranty Phone Replacement Outstanding Since November 2025 Good morning,I handed in my phone at MTN Southgate Mall in November 2025 while it was still under warranty/guarantee. I was assured that the phone would be replaced. However, six months have passed without any feedback, which is unacceptable.This issue lies between MTN and Samsung, and I should not be penalized for the delay. I require my phone to be replaced by the end of Wednesday. If this matter is not resolved immediately, I will escalate it further, as I have already been patient for far too long.It is time for someone to take responsibility and act on this matter without further delay. Regards, Margaret ***