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It has been almost two weeks since the constant back and forth has been happening with MTN with no successful response. We have not received any responses to our emails and have not even been contacted regarding the status of the process as promised last week by our rep.

Since we have not received decent customer service from MTN, we are questioning our decision to use its services.

The quote was received on Tuesday, however the information contained in the quote is inaccurate. If they are only going to update the system with different details, what then is the purpose of the application form with specific information requests?

We are a business and it is necessary for us to act with speed in such cases as the lack of internet really slows down productivity.

This treatment is rather appalling especially for a longstanding establishment like MTN.

The service we have received this far is rather disappointing!