rP
reagan P
1 reviews | Active since Mar 2009
23 Feb 2015, 14:27
No feedback.
I am still waiting for feedback regarding my voucher query.<br> Another issue: My wife has been trying unsuccessfully to obtain the URL's visited from her handset after incurring a R2800 data account. USD code logged - MTN has resolution, but no one can advise which sites visited. She has asked for them to be emailed numerous times to no avail. Call the call-center, people will assist to a point and then drop the call. Never a Supervisor to speak to when you call their call-center. after my 5th trip to Morningside, i was advise to go to their 14th Avenue offices to find an answer. really in this digital age, can no one email her a copy of the URLS visited over 2 days in December? Why did MTN offer her a R200 deduction on her data charge? Has MTN been over charging her regularly? Just a bunch of ******* and i will take this to the Consumer Council for resolution, as i have proof that i have exhausted all avenue to get this sorted out and still no joy. After an excess of 15yrs with this network, its time to experience proper transparent service.
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MTN South Africa's replyOfficial
03 Mar 2015, 10:10Hello Thorn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso.
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 10:10
Official
Hello Thorn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso.
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us
Thank you.
Kagiso.
REQ:***
Best regards,