NO FEEDBACK

I app**** for an additional contract with MTN and the phone was delivered. The phone was not working properly as it kept on going off and on. I then returned the phone to MTN service centre in Morningside they provided me with a reference number and said I should phone MTN Direct and give them the reference number so they can send me a new phone. When I called MTN direct the same day they said they will email Yolanda the sales consultant from Durban and she will phone me back. Its been 3 days later ive been phoning everyday to find out whats going on and I get the same story that Yolanda will call me back and that they have also CC her supervisor in the email. I still have not heard anything from Yolanda or anyone else at MTN. This phone was suppose to be a gift for someone. But MTN does not care about their customers. I wasted so much time phoning MTN to follow up on this I regret applying for an additional contract with them. Customer service is pathetic.