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Erica F

1 reviews | Active since Oct 2011

01 Oct 2018, 10:50

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I don't know how long ago I canceled contracts which I had debit orders for, I went instore to do this. After doing that the debit order continued to go off my account. Eventually this stopped but now we have been waiting months for a refund. The girl instore is not getting back to me. I would like to know who and how do I contact to get my money back. Customer service is too awful.

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Oct 2018, 12:06
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

thank you for your time on line confirming the MTN account number N***

I am waiting on your company business letterhead reference numbers sent in March for the cancellation request for further assistance with the credit request.

We will give you feedback soon.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply01 Oct 2018, 12:40
Official

Thank you for your patience for the complaint to be resolved.

Our billing department has finalized the credit

***

Cell no : *** ............. Inv date 2018-03-01 till 2018-06-01

R3487.12 excl vat ............. R523.07 vat .............. R4010.19 including vat.

I do need the following to assist you with the refund.

Company letterhead with authorized signature and ID copy. The bank details for the company for the refund to take place.

Please email, the company letterhead with ID copy for the refund request to ***

Kind Regards,

Alice

Best regards,