1 reviews | Active since Mar 2009
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My query to your on 25 April 2018 is still not answered "l still don't understand how a full month and pro rata can be R274.15. Two full months alone should be at the most R89 +R 89 = R178.00. With the pro rata it should be less???????? the first account still does not make sense. The account is also riddled with recurring int, subs fee, connection charge, fee discount, service fee and connection discount. Is the account made up of pro rata+current and advanced recoveries. Kindly specify in detail how this account was made up. The contract does not specify all the extra/hidden costs. The consultant also did not tell me about the extra/hidden costs. It is also unjust and unfair not to warn the client of the hidden costs. Kindly also make sure that my invoice should be emailed to ********** no E ********** 29; acc no A ********** ; inv date 11/3/2018
Good day Henry,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our credit management for assistance. You may contact them directly by dialing ***.
Kind regards,
Complaints Management Team.
Best regards,
Good day Henry,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our credit management for assistance. You may contact them directly by dialing ***.
Kind regards,
Complaints Management Team.
Best regards,
