RM
Reshan M
1 reviews | Active since Sept 2017
03 Dec 2017, 20:29
No feedback
On black friday took a contract with mtn online a representative called me and asked me to forward the necessary documents. I emailed it to them and the representative called me saying she received the documents and said she will get back to me on the delivery of my contract. That was on a monday i emailed asking for feedback the whole week after that day but there was no response.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Dec 2017, 15:59Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2017, 15:59
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,