I have received yet another empty promise from MTN stating that my new device will be delivered last Wednesday. The couriers appointed by MTN contacted me on Thursday confirming they are on their way to deliver my new device and they would like to confirm my address (as confirmed by MtN) upon confirming my address the courier confirmed that they do not deliver in cape town???? The courier then told me that they will have the device delivered in cape town on friday. Upon contacting them today, they confirmed that the device is in johannesburg and they might deliver to cape town on Wednesday. I have been trying to get a hold of mtn direct for 2 WEEKS to get support on this matter (telephonically, email and facebook), but I am being ignored and the line still unanswered. I have even asked if I could collect the device at an mtn store, but that is ignored too. This is not the first time I am experiencing this situation with MTN.....
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We will contact the DSV group tomorrow and request feedback regarding the device not as yet received.
We will contact you tomorrow with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We will contact the DSV group tomorrow and request feedback regarding the device not as yet received.
We will contact you tomorrow with the outcome.
Kind Regards,
Alice van der Merwe
Best regards,
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