CD
Chelsea D
1 reviews | Active since Sept 2017
04 Sept 2017, 15:18
No Feedback
I don't know where to start. I've upgraded my contract in May and I have been paying for 1Gig data I am not receiving, it is September now and when I looked at my bill I saw I am still paying for the 1Gig of data I am not receiving!
I went to your store in zevenwacht mall, the sales person advised I must wait 72 hours before someone can contact me. And in the meantime I must keep on paying.
I mean this is madness, I do not get 1Gig data per month so why am I paying for this? Can you please contact me to rectify this mistake, also can you do something about the *********** staff that is in your stores.
This is what they sms me back after i went to the store...
Dear Customer, Your query has been resolved with reference number 1- ********** 6634. Kindly contact MTN within 48 hours if the problem still persists.
Please contact me asap.
Thanks
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Sept 2017, 07:43Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the 1GB data was never removed from the upgrade date in May 2017.
This service has been removed now and the account will be credited for the 1GB data charges from May to August 2017.
The credit will reflect +- 5 working days and the credit will be used against the next MTN invoice. The credit balance R640.00
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply06 Sept 2017, 07:43
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the 1GB data was never removed from the upgrade date in May 2017.
This service has been removed now and the account will be credited for the 1GB data charges from May to August 2017.
The credit will reflect +- 5 working days and the credit will be used against the next MTN invoice. The credit balance R640.00
Kind Regards,
Alice van der Merwe
Best regards,
CD
Chelsea D's updateReviewer Update
04 Oct 2017, 09:56Hi after almost a month i havent received my money!!! Can u please do this asap! Otherwise i will just cancel my contract and not pay the rest!
CD
Chelsea D's update04 Oct 2017, 09:56
Reviewer Update
Hi after almost a month i havent received my money!!! Can u please do this asap! Otherwise i will just cancel my contract and not pay the rest!