RB
Rina B
1 reviews | Active since Aug 2012
23 Mar 2016, 09:50
NO FEEDBACK 2
My complaint on 04/02/2016 13H25: Went to MTN c/o Nelson Mandela and 2nd Ave query Blackberry Services I paid from 062014 (upgrade) until my inquiry(upgrade for about 16 months). Cannot remember exact amount, about R70 per month (70 X 16 = R1120??) Lady logged call with ref no ***. Cannot go to shop weekly to check, I have a job. No response. On 14/01/2016 asked feedback - call \could not be found\" - Did not have the ref no but went back to Brain Nel with ref no. He said HO asked info from me - never heard anything about it. He logged a call, will be 2 weeks for feedback. Now 3 weeks later, NO RESPONSE. Is this the way you treat clients ????<br> Answer from MTN on 04/02/2016 20H26: Hello JHBurger, Thank you for your post. We apologize for the delayed response and for any inconvenience incurred. R59 has been credited on 2016-01-18 for the invoice date 2015-06-11. We have logged a billing query for investigation for the invoices dated 2014-06-11 to 2015-05-11, ***. We sincerely hope that we are able to restore your faith in us. Siphumezo REQ:***<br> Guess what ? NOT A SINGLE RESPONSE AFTER THE SO CALLED INVESTIGATION, THEY ONLY TOOK MORE AND MORE MONEY. Now I"
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Replies (2)
MTN South Africa's replyOfficial
23 Mar 2016, 23:09Hello JHBurger,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the billing department to assist with processing the credit of R707.94 incl. vat for the R59 fee on the invoices dated 2014-06-11 to 2015-06-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the billing department to assist with processing the credit of R707.94 incl. vat for the R59 fee on the invoices dated 2014-06-11 to 2015-06-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 23:09
Official
Hello JHBurger,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the billing department to assist with processing the credit of R707.94 incl. vat for the R59 fee on the invoices dated 2014-06-11 to 2015-06-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the billing department to assist with processing the credit of R707.94 incl. vat for the R59 fee on the invoices dated 2014-06-11 to 2015-06-11.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
RB
Rina B's updateReviewer Update
03 May 2016, 11:26Again, absolutely nothing happen, they just deduct the whole amount without a single "credit" taking into account !!!!!!!!!!!!!!! Ek is werklik nou gatvol en het intussen my prokureur gaan sien en hy gaan nou 'n saak maak en julle gaan moet rente betaal, ek meen, die geld is nou al amper 2 jaar in julle besit
RB
Rina B's update03 May 2016, 11:26
Reviewer Update
Again, absolutely nothing happen, they just deduct the whole amount without a single "credit" taking into account !!!!!!!!!!!!!!! Ek is werklik nou gatvol en het intussen my prokureur gaan sien en hy gaan nou 'n saak maak en julle gaan moet rente betaal, ek meen, die geld is nou al amper 2 jaar in julle besit