NO FEED BACK FROM INSURANCE CLAIM

Item: MTN South Africa
Rating: 2
Author: phoziswa D

Good day My phone was ****** 13/08/2015 went to the police station CAS 735/8/2015 ITC *** IMEI nr : *** i did all the necessary things(documents) i had to do , to date the has been no feed back from MTN and to top it all i cant get through to the call centre this whole process is really frustrating . what is the HOLD UP!!! I have been trying to call but the line keeps disconnecting .I sent an email to Mnt all i get is a reference number and no feed back i can see they are reading my emails but they just don't respond :Your reference number is MTN REQ:*** AM I GOING TO WAIT FOR TWO MONTHS AGAIN TO GET A NEW PHONE ????

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

11 Sept 2015, 11:50

Hello ladyP21,

Thank you for your post

We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per your postings on Hellopeter.

Kindly note as per reference number: ***, claim was successfully approved .

CLAIM REF NO: 448506
MTNEXCESS: R350.00 payable by client at Store
MTNHSCLM: Samsung SM G800 (S5 MINI) @ R6,378.22 Claim Cost
MTNSIMCLM: 1 X SIM Card to be collected by the Client

Warm regards,
Keitumetse
REQ:***

MTN South Africa's reply11 Sept 2015, 11:50

Official