pD
phoziswa D
1 reviews | Active since Mar 2013
29 Sept 2015, 11:37
NO FEED BACK FROM INSURANCE .#***3
Good day<br> <br> on the 14th September i informed MTN insurance that my handset is faulty , they sent a form . I filled it in and sent it back to Mtn i saw that my email was received. To date i have not received any feedback.<br> <br> Its been two weeks no feedback, i am paying insurance every month and the service i get is pathetic and every time i have to go through this .<br> <br> I have sent them follow up emails and still noone has picked collected my phone . <br> What is wrong with Mtn ???
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MTN South Africa's replyOfficial
29 Sept 2015, 15:53Hello ladyP21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Sept 2015, 15:53
Official
Hello ladyP21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***