MC
MANTOMBI C
1 reviews | Active since Feb 2013
27 Feb 2016, 17:43
no feeback no phone
12 Feb 2015 my phone was ******. I reported it on the same day and handed my documentation over to the Mtn in Southgate. A week passed and no feedback was given. I went back to the Mtn in Southgate and they advised that they logged the call with the insurance department will get back to me. I emailed them on the second week of my wait and they requested some Information from me which I'm guessing was for security reasons and I gave them the requested information. I also advised them that I loaned a phone from a friend while I wait for them to reply. Today is the 27th of February and I'm still waiting.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 10:44Hello Nwaash,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Feb 2016, 10:44
Official
Hello Nwaash,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,