bN
bongiwe N
1 reviews | Active since Sept 2015
23 Dec 2015, 15:21
no faith in mtn anymore
yet again mtn goes out of its way to disappoint after 2 hello peter postings , an email to the complaints department, numerous phone calls - I still don't have my contract phone nor a phone call from someone telling me how far they are with either my application or my queries after the application. I got 2 hellopeter replies from supervisors telling me I will be contacted (REQ *** and REF ***) but they too are not following up as I haven't received no form of communication from anyone proving the lack of interest mtn employees have on their customers, me writing another complain on hello peter is proof enough mtn just doesn't care.
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Replies (1)MTN South Africa's replyOfficial
29 Dec 2015, 09:39Hello Bongiwentswane,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to kgabo and his supervisor for assistance you may also contact MTN Direct on *** free on MTN phone and ask them to assist you.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to kgabo and his supervisor for assistance you may also contact MTN Direct on *** free on MTN phone and ask them to assist you.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Dec 2015, 09:39
Official
Hello Bongiwentswane,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to kgabo and his supervisor for assistance you may also contact MTN Direct on *** free on MTN phone and ask them to assist you.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to kgabo and his supervisor for assistance you may also contact MTN Direct on *** free on MTN phone and ask them to assist you.
Kind Regards
Nompumelelo
REQ:***
